Never store propane tanks inside the house. Not too long ago, urban run-off was considered an insignificant contributor to drinking water contamination. And never heard of Tuesday being our "delivery day schedule". Some people may have difficulty smelling propane due to their age (older people have a less sensitive sense of smell); medical condition; or the effects of medication, alcohol, tobacco, or drugs. Ask your new propane company these 10 questions. The dollar signs in the letter make their eyeballs pop out of their head like a cartoon dog. The bottom line is that it will cost a little to change propane companies. I called for Suburban to come get there tanks. A reputable propane company will be sure to remove the tank safely, in accordance with laws and local ordinances, and with respect to your property. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. What does it all mean? After we charge only the $1.00 restock fee they will still get a refund of $374.90 for the gas in the tank. jQuery(this).removeClass('inactive'); The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. You will lease the tank from them. This field is for validation purposes and should be left unchanged. Since propane tanks contain flammable gas, any residual gas could potentially start a fire at the landfill. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. if (localProductDropdown != '') { I bought two 100 pound tanks to be rid of them, they show up and fill my tank when it is over 75percent full and then charge a $65 delivery fee. The best way to get rid of an old propane tank that is 57 gallons or more (whether it's empty or full) is to contact a propane provider company. Dont be disheartened by all of the dollar signs. It should not cost thousands of dollars to get better service. Poor response time, misleading charges, and if you want out, you will be charged hundreds of dollars. Check if your spelling is correct, or try removing filters. Your email address will not be published. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. Suburban has done . You will want to ensure that you have evaluated new suppliers and do this before tank removal to avoid any interruptions of service. Tell them why you are leaving, why you are dissatisfied. on Thursday, May 4th at 9:00 AM Eastern Time. } Terrible Service. Whether you're upset with your service, the prices are too high or you're just unsatisfied and want a change, there are many reasons why you may want to switch propane suppliers. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. Gave us the run-around whenever we needed a refill. We did remove the tank and the equipment rent fee. I called Suburban propane and told them I wanted the tank picked up, as I had moved from the house, and had no more need for fuel. Tell them why you think the early termination fee should be waived. Do your best to leave it in a shaded area, and if you dont get any shade in your yard, you might want to create some. But you can put these worries to bed if you choose to purchase and resell your propane tank. For example, if you purchased units in 2011, your tax shield should be expected to last through 2016. Just type in your delivery address to see if Cynch is in your area, then select your delivery date and tank location for drop off, and thats it. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. Exchanging your old propane tank for a refilled one is the easiest way to dispose of it, but if you need to get rid of it for good- you can also just drop it off at most propane refill or exchange locations. The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. Prudent investors should also request assurances from their brokers that settlement will occur in time for forthcoming distributions to inure to such trades. }, Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. If something goes wrong, the propane could cause property damage or even injure someone. I received a tank rental bill from Suburban Propane after I wrote them that I would end my contract at the end of my 3 year agreement. Just type in your delivery address to see if Cynch is in your area, then select your delivery date and tank location for drop off, and that's it. With our online quoting and account service, you can pay your bill, schedule a payment, view your scheduled deliveries, place an order (if eligible), sign up for Automatic Delivery, enroll in paperless billing, sign up for automatic payment, and more. Cynch delivers to your home, on your schedule, so why not try it! Offer only available to existing customers of Suburban Propane, and no cash refunds will be given if credit is not fully used. He is not a will call customer. For detailed information about transporting your propane tank safely, please visit our Transporting Propane Tanks page. I am hesitant to open the line for fear of leaks in the future. When our propane ran out during a freezing cold power outage, we were told on a Thursday that we had to wait until the next available Tuesday as Tuesdays are our normal delivery day, we had only ever had one other delivery before that! Perhaps they will offer a free tank installation or first bill credit that will offset your costs. 15 reviews of Suburban Propane "For many years this business was called Centex Propane. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They are not answering calls or making call backs. Can I purchase units directly from Suburban Propane? times what I paid for the propane at the time is only about $126. Now a $60 dollar charge on top of this. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. They called on 12/13/2022 and asked for a quote on a fill and we did quote the fill for the customer at that time. A special thank you to Marianne who was very supportive and friendly. So I had to get a loan to pay for it. The Best Way to Get Rid of Your Propane Tank When Youre Done Using It, Increasing the Efficiency of Your Propane Pool Heater, Smart Propane Tank Monitors: Why You Need One, Questions To Ask Your Long Island Propane Provider. How do I transport my portable propane tank from the retailer? It is a byproduct of natural gas processing and oil refining, which means propane [], Making small changes to our daily habits can significantly impact the health of our planet, and in this blog post, we will explore some simple green living tips that []. Looking for buy, refill or exchange a propane tank? WOC is doing the same thing 200.00 dollar charge to pump the tank down and a credit for what ever gas is left and a 75 dollar pick up fee for them getting their tank off my property. After years of two deliveries a year by Suburban Propane they have place a $60 a year rental fee for the tank they service. If you already own your tank you can begin by getting (an) onlinequoteto get started! At the time of sale, the investor's basis in his or her units will in almost every case be different from the original basis (original cost plus broker's fees). This difference between cash and taxable income is colloquially referred to by most MLPs as a tax shield. We estimate that the tax shield on our units should collectively equal 80% of the cash an investor will receive during his or her first five years of ownership of our common units. Its also not a good idea to leave your tank in direct sunlight as this can cause it to get too warm. Suburban Propane provides its investors with a Schedule K-1 each year. They "RIP" people off. With over 54,000 locations nationwide, find AmeriGas propane at your favorite hardware or home improvement store, convenience store, gas station, and more. }); A tax deferral (or tax shield) on our distributions refers to our estimate that for the first five years a unitholder holds our units, his or her per unit cash distribution will be greater than the per unit dollar amount of partnership taxable income allocated to him or her on Form K-1. I filled the tank with Suburban because they were the lowest in price @$2.67 a gal in northern Calif. Over the years, weve spoken to many customers from other propane companies that are unhappy with their poor customer service and price gouging. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. I also own a 250 gal. We have had their poor service for years and then finally decided to get rid of their tank which bound us to them. Other Suburban Propane Contacts. AmeriGas is now offering the Cynch services to customers in certain areas. Years serving our customers and their communities. We delivered the tank and set it the next morning 1st thing. You may purchase units through your broker or other financial institution. 2023 AmeriGas Propane, Inc. All Rights Reserved. estLng = parseFloat(getCookie("estLng")); I then showed them my receipt for $1.99/gal and said that if they could not match the price they could come pick it up. This charge is incurred by customers who request deliveries outside of normal business hours. But it comes with several benefits over removing your tank outright. They will either have you drop off the tank at their location or pick it up themselves. Not only will this smell terrible, but it can also become a safety risk. I rented a 200 gal. They have always provided great service every time I have used . Also free training to obtain lp installer license. Please post any updates to your situation. I've asked them to remove the unused equipment and fees for equipment they made a nightmare to try to use. Offer void where prohibited. I was scheduled to have a tank put underground and connected to a standby generator, I was told that someone would come today and they would call me 30 minutes prior. Management is lacking, try as they might, we can't hold on to a manager for more than a year or two. Suburban is nothing but a scam. They come out when Im anywhere between 40% and 60% and 10-20% of my bill is fees. Lucky spring & summer were here. Customer satisfaction since 1928. jQuery('.description-form p.form-list select#product').focus(function(){ Find the closest Ferrellgas propane delivery and service office near you. Copyrights 2021 Propane Depot . Urban Run-Off as a Source of Contamination in Drinking Water . I asked what if I just left their tank and used the new company they told no they want their tank back. estLat = parseFloat(getCookie("estLat")); I agree with other comments about their way of doing business, as I was also victim of higher prices than other suppliers quoted. At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. for my You will lease the tank from them. I called Suburban the first time to cancle my account, the women I spoke with just wanted to know why, and who the other provider was. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. Before you schedule tank removal, explain the situation to your new company and see how they might be able to help. Exchanging a tank is an appropriate way of recycling your old propane grill tank. 240 Route 10 West P.O. Which brands of propane grill tanks can I exchange? Much of this tax shield is the result of the allocation of depreciation and amortization deductions to the unitholder. They should be stored outside, under cover, in a well-ventilated area to prevent the build-up. else { We will provide your new tank if you do not already own one, but your previous propane supplier will have to remove the old tank. The latest review Price gouging was posted on Apr 15, 2023. Consider purchasing a propane gas detector as an additional measure of security. Pay for excavation and lease a tank from new company: If the company refuses to sell you the tank, the tank will need to be excavated. You all are great. Customer satisfaction since 1928. (Note: This applies only to unitholders who purchased their units for cash.) This sounds scary because it talks about damage to your propane line, damage to your yard, etc. Turn the switch to the LP setting if the RV is not plugged into electric connections. This means that the tank doesnt need to be excavated. If you have an underground propane tank and this sounds familiar to you, were here to tell you it doesnt have to be that way. on Thursday, May 4th at 9:00 AM Eastern Time. The health insurance is the best I have ever had. I cancelled my Suburban Propane service January 19, 2023. We hope to hear back soon so that we can further assist. And it is always a pleasure to talk with them. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. Our average bill is $90 each delivery. Who is Suburban Propane's Transfer Agent? You wont have to do any of the work yourself, which can take a lot of stress off your shoulders. They spent 5mins onsite and told us they couldnt do any work because our tanks registration/ID plate was worn and couldnt be read therefore they couldnt do any work on it. This fee is for reconnecting the customers gas service following a tank lock-off. on Thursday, May 4th at 9:00 AM Eastern Time. But the tank is in place and hes to call us when the generator is ready for us to come and hook it up. estLng : estLng That said, if you do plan to store an empty tank, make sure you follow these safety tips. You must have the old tank removed by your previous propane supplier prior to having the new tank installed by an AmeriGas technician. Overview of Suburban Propane complaint handling. Required fields are marked *. They do not reflect Kauffman Gas policies or prices. Restocking (Pump Out) Fee. When the flames burn steadily and turn blue, the propane lines have been purged. Well, the law is that that your propane company can only move a propane tank if it is less than 5% full. Providence, RI 02940-3006, For Courier Delivery: You can speak with a Unitholder Services representative at 781-575-2724. Box 206 Whippany, NJ 07981-0206. All Rights Reserved. Copyright 2023 Suburban Propane | All Rights Reserved. This charge is assessed when a customer does not pay a bill within the agreed upon credit terms. tank on another property. Wrong the pick up fee is $79 plus tax. Can you get around an early termination fee? This will surely increase the credibility of your complaint. A description of the various fees that may appear on . They'll pay you to get your cdl and all your training before you get on the road. Same day installation is possible. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. When I called to ask about the continuing price increases (never a lower price per gallon), I was told that SP charges more because they are a bigger company and have better serviceyeah, right! Click on the image to get a detailed description of each part of your bill. I went to their office in person and offered to purchase the tank and they told me that they did not sell tanks. Tell them you have an old tank you dont want, and theyll come to pick it up and dispose of it safely. Kauffman Gas has delivered propane to Chester County, Lancaster County, Delaware County, and Northern Delaware for more than 75 years for their gas water heaters and propane gas needs. I got a good rate of $1.799 gal., but that only lasted about 3 months. This means you should keep it away from grills, candles, firepits, lighters, etc. Re-sell your propane tank to your new supplier. So what are you supposed to do with it? tank from Suburban Propane for $90 a year. We are very interested to learn about your results. You should still never throw it out with the rest of your trash. Cynch is a propane grill tank home delivery service that is so easy to use! Keep the tank upright at all times, and if you need, you can stand it up in something like a milk crate to ensure it doesnt fall over. I'm scheduled for the connect to the house on day after tomorrow. Click HERE to register. Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. If possible, you should reuse your propane tank. The new propane company will then be responsible for ongoing costs and maintenance. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. With over 6,000 trucks, live dispatchers and 24/7 emergency services you can relax knowing that your propane is taken care of by us. Tanks are stamped with a manufactured date that indicates the start of its 12-year life span. You should never put a propane tank in your normal trash (or recycling) can. Safety and training fees are passed on to the customer. If your termination date is approaching, decide if it is worth it to stay for the remainder of your contract. 03/15/2023. Just pay inside to get a filled tank, and leave the old one there. This section provides a summary of the transactions billed on this invoice. Propane tanks cant be thrown away in your regular trash pickup, but we're here to make disposal easy. The account is closed with a zero balance. When investors sell units for more than their adjusted basis, they must recognize gain on their tax returns. I had the 250 tank filled for $1.99/gal by another company that I have done business with for years, but they would not fill up the Suburban tank because I did not own it. Suburban Propane (SP) is an expert at price goughing! The company benefits are top notch. Dont leave your propane tank indoors, even if its empty. Depending on which propane company you are leaving, you might be able to get around this nearly $2,000 in charges. The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the tank upon termination of service. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. A note of thanks. Each year, his or her basis will be adjusted for partnership income (loss) and distributions which have occurred during the year. Delivery Demands paths shovelled in winter right after a big storm. Getting an empty propane tank off your property takes a bit more work than most other garbage, but that doesnt mean it has to be a difficult job. I don't think so! Sometimes, the squeaky wheel gets the grease. It would cost me 275 dollars to get rid of them. The charges occurred 4 days apart - one on 12/10/22 for $48.07 and . Thanks. Ports are [], Propane is a versatile and clean-burning fuel offering several environmental benefits over traditional fossil fuels. When I called about the fact that we were not told of this charge prior to filling the tank this last time they had no answer to my request. Unbelievable an open end contract with NO guarantee on what that price could be, or a ceiling on the max per gallon for the remainder of the 2 1/2 yr contractI'M NOT signing IT! Suburban Propane is a prime example of a partner who delivers Red Cross support where its needed for the communities we serve., Donna Morrissey, Director National Partnerships, American Red Cross. What is the best way to get rid of a propane tank containing propane? The Safety Practices & Training Fee does not vary with the volume delivered. Suburban Propane has an average consumer rating of 2 stars from 144 reviews. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. tank on another property. If you have any questions afterwards, please feel free to call us at the number printed on your invoice. You won't have to do any of the work yourself, which can take a lot of stress off your shoulders. Click HERE to register. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. The Generator wasnt hooked up to the panel box so we couldnt hook up the generator and run our proper tests required. This was in February, I got three kids and were all freezing in this house. Click on the image to get a detailed description of each part of your bill. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. Because the tax shield is merely a deferral of taxes, the deferred portion of the taxes will be realized through gain recognition when a unitholder sells our units. After them owing us $10 on our account for months, we suddenly started getting constant phone calls about our overdue equipment fees, for an ancient rotting tank they made impossible to use. Thank you! With the weather conditions, we had to prioritize customer's needs, however, we will schedule a pick-up date as soon as possible. Go to the liquid propane tank on the RV and turn the valve to the right to open gas flow to the on position. You can require or exclude terms using + and -: big +blue drop will require a match on blue while big blue -drop will exclude results that contain drop. The shaded section provides a summary of your statement at a glance. 2021 Propane Depot. To access your most recent Schedule K-1, go to ourInvestor K1spage. Just received propane from suburban today and it is $5.45/gallon! Because most of our assets have a five-year tax life, the tax shield on each purchase of our common units lasts approximately five years from the date of purchase. They are way overpriced compared to other propane services in our area. I feel this will only be rectified if it becomes a legal matter, I really hope thats not my next step, We cannot locate this customer and have reached out to confirm if he is in fact a Suburban Propane customer. I had the 250 tank filled for $1.99/gal by another company that I have done business with for years, but they would not fill up the Suburban tank because I did not own it. *, What percentage of the distribution is considered Unrelated Business Taxable Income (UBTI)?*. then give me a reasonable rate for the next 2 1/2 years but they won't tell me what that is! Suburban Propane, L.P. I have called way too many times and they will not come pick the tank up out of my yard. This will ensure you are with propane for most of the day with minimal interruption. Suburban Propane provides a storage tank for our customers use. However, its often easier and faster to have a propane company do this job for you. Labor costs can vary by region and location. Save your time and money and use someone else, anyone else. Because of the five-year tax shield, decreases to basis will generally be greater than increases to basis during the first five years of ownership of the units. Click HERE to register. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. If I sign a contract for 3 years they will give me a rate of $1.95 a gallon for 6 months and Remove quotes around phrases to match each word individually: "blue drop" will match less than blue drop. "Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. jQuery( document ).ready(function() { on Thursday, May 4th at 9:00 AM Eastern Time. tank from a competitor and when Suburban came and picked up their 200 gal. Suite 101 The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. This fee applies to the process of diagnosing service related repairs to be made on customer owned appliances and equipment. The tank was used for their generator only so the usage was very low. Years serving our customers and their communities. I was getting quotes from $1.95 to 3.15 a gal from other companies. The did match the price but instead of dealing with them in the future I purchased a 500 gal. data : { Keep reading to learn the right way to dispose of your propane tankand what not to do. Suburban Propane Partners, L.P. made its initial public offering (IPO) of 21.6 million Common Units on March 5, 1996. They keep putting up with the service and high prices because it appears to be less money than switching. tank from Suburban Propane for $90 a year. When you tell then to cancel your service and they will not only charge you tank rental ($60.00) but a tank removal fee of $85.00. I was out on automatic refill which I never asked for. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); When I looked at the price per gallon of $4.29 it seemed high, and a number of phone calls to others in Boise, Idaho showed prices ranging from $2.35 to $2.55 for route delivery of propane. Customer satisfaction since 1928. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. When the other company came, put there tanks aside. Because of this, you should never store the tank on its side or upside down. tank I was sent a bill for almost $100. Each location has different tank preparation requirements (e.g., valves may need to be removed or tanks may need to be cut in half) and restrictions about what types of tanks they accept.
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